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LAUNCH serves as ‘front door’ to access AFIMSC programs, services

  • Published
  • AFIMSC Public Affairs

JOINT BASE SAN ANTONIO-LACKLAND, Texas – The Air Force Installation and Mission Support Center’s virtual support center, LAUNCH, is helping customers find information about installation and mission support services. 

LAUNCH is a Common Access Card-enabled portal where users can learn about AFIMSC and the missions the organization conducts, to include points of contact for the more than 150 capabilities the center executes for every installation, Airmen, Guardians and their families across the Air Force and Space Force. 

“LAUNCH looks and functions like a website. It’s the best-in-class use of SharePoint Online. Any customer searching for help from AFIMSC can use LAUNCH to quickly find the correct point of contact to request support,” said Chris Underwood of the AFIMSC Resources Directorate who manages the platform. 

The LAUNCH homepage has five main enterprise tabs that users can click on to navigate through the site. 

  • Our Organization displays the AFIMSC organizational chart with links into each sub-organization in order to fully understand the organizational structure and lines of authority.
     
  • #IAMIMSC Team leads directly to the public AFIMSC website, where users can find the latest information on AFIMSC and internal business activities.
     
  • AFIMSC Informational Repository offers a central place to obtain information about AFIMSC’s functional process as well as knowledge management resources.
     
  • AFIMSC Strategy provides the operational roadmap that synchronizes AFIMSC’s strategic lines of effort, goals and objectives.
     
  • Enterprise IT Service Catalog serves as a new single-entry point to get information about the various IT systems in AFIMSC.
     
  • AFIMSC 101 features the latest AFIMSC initiatives, year-in-review and mission videos, new hire information, communication hub access and organizational templates.
     

Customers can view AFIMSC’s major capability portfolios (e.g. Civil Engineering, Force Protection, Logistics Readiness) and find detailed information about each portfolio in the main section of the landing page. Each page offers a brief description, related links and documents, as well as a list of additional services and capabilities associated with the respective portfolio. The site also offers the organization’s 25 top requested services, such as Finance, Strategic Basing and Tyndall Program Management Office. 

“LAUNCH creates a seamless user journey for customers and stakeholders looking for support from AFIMSC,” Underwood said. “If a customer wants help with a particular service or capability and isn’t sure where in the organization or portfolios to look, the services buttons help them navigate as they are organized by customer need. This is the best option for immediate help on specific topics.” 

LAUNCH empowers customers and the AFIMSC workforce through access to information and provides a roadmap to AFIMSC's products and services. The site rolled out in May 2021 and is located on the AFIMSC SharePoint site or via this shortened URL: https://go.usa.gov/xHwza (CAC required for access). Take a video tour of the platform HERE.

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VIDEO | 03:00 | AFIMSC LAUNCH Portal Video Tour